Terms & Conditions
Please read these terms carefully before booking a repair with FixGuy. We've written them in plain English so they're easy to understand.
About FixGuy
FixGuy is a local onsite computer repair service based in North Dallas, Texas. We provide computer repair, tech support, and related services to homes and small businesses across Plano, Frisco, Allen, McKinney, Carrollton, Richardson, Addison, The Colony, and nearby areas.
When we say "FixGuy", "we", "us", or "our" in these terms, we mean the FixGuy business and its technician. When we say "you" or "customer", we mean the person booking or receiving our services.
Our Services
FixGuy provides onsite computer repair and tech support services by appointment only. Services include but are not limited to:
- MacBook and iMac repair
- Laptop and PC repair
- Virus and malware removal
- Hardware upgrades (RAM, SSD)
- Data recovery
- Device tune-ups
- Network and workstation setup
- Custom PC builds
All services are provided at the customer's home or business location within our 20-mile service radius in North Dallas.
Booking an Appointment
All repairs are by appointment only. You can book by calling us, texting us, or filling out the contact form on our website.
When you book an appointment, please be available at the agreed time. If you need to cancel or reschedule, please let us know at least 2 hours before your scheduled appointment.
Pricing and Payment
We provide a price estimate before starting any repair work. You will always know what the repair costs before we begin. Payment is due at the time of service once the repair is completed.
Additional charges may apply if the repair turns out to be more complex than originally estimated. We will always discuss any price changes with you before proceeding.
Free Diagnostics
FixGuy offers free diagnostics under certain conditions. A free diagnostic means we will assess your device and tell you what the problem is at no charge.
Free diagnostics apply when the customer proceeds with the recommended repair and the repair falls within our standard service offerings.
No Fix, No Fee Policy
If we are unable to fix your device, you will not be charged for the repair attempt. This applies under the following conditions:
- The device was presented in the same condition as described when booking
- No physical damage was caused by the customer after our visit
- The issue falls within a standard repair that we attempted
Repair Warranty
Most repairs completed by FixGuy come with a 6-month limited warranty. This means if the same problem returns within 6 months, we will fix it again at no extra charge.
The warranty covers the specific issue that was repaired. It does not cover:
- New or unrelated damage after the repair
- Accidental or physical damage
- Liquid damage
- Issues caused by third-party software or hardware
Your Responsibilities as a Customer
When you book a service with FixGuy, you agree to:
- Back up your own data before our technician arrives — FixGuy is not responsible for data loss during a repair
- Provide accurate information about your device and the problem
- Be present or have an authorized adult present during the repair
- Ensure a safe and accessible working environment for our technician
- Pay for services as agreed upon before work begins
Your Data and Privacy
FixGuy takes your privacy seriously. During a repair, our technician may need to access your device to diagnose and fix the problem. We will only access what is necessary to complete the repair.
We do not store, copy, share, or sell any personal data from your device. Any personal information you provide when booking — such as your name, address, and contact details — is used only to schedule and complete your repair.
Limitation of Liability
FixGuy will always do its best to repair your device carefully and professionally. However, we limit our liability in the following situations:
- FixGuy is not responsible for data loss — always back up your data before any repair
- FixGuy is not liable for pre-existing damage present before our visit
- FixGuy is not responsible for issues caused by third-party software or hardware installed after our repair
- Our total liability for any claim is limited to the amount paid for the specific repair in question
Changes to These Terms
FixGuy may update these terms from time to time. When we do, we will update the date at the top of this page. Continued use of our services after any changes means you accept the updated terms.
We recommend checking this page occasionally so you're always aware of our current terms.
Questions About These Terms?
If you have any questions, just get in touch with us directly. We're happy to explain anything in plain English.