Privacy Policy

Who We Are

FixGuy is a local onsite computer repair service based in North Dallas, Texas. We provide computer repair and tech support to homes and small businesses across Plano, Frisco, Allen, McKinney, Carrollton, Richardson, Addison, The Colony, and nearby areas.

When you contact us, book a repair, or visit our website at thefixguy.com — this privacy policy applies to you.

What Information We Collect

We only collect information that is necessary to provide our repair services. Here is what we may collect:

• Your name
• Your phone number
• Your email address
• Your home or business address (so we can come to you)
• A description of the problem you are having with your device
• Information you provide through our website contact form or booking form

How We Use Your Information

We use the information you provide only to run our business and serve you properly. Specifically, we use it to:

• Schedule and confirm your repair appointment
• Contact you about your repair or appointment
• Travel to your home or business location
• Follow up after a repair if needed
• Send appointment reminders if you have opted in
• Improve how we communicate with our customers

Do We Share Your Information?

No. FixGuy does not sell, rent, trade, or share your personal information with any third parties for marketing or advertising purposes.

We may share your information only in these limited situations:

• When required by law or a valid legal request
• To protect the safety of our customers or technician
• With a trusted service provider who helps us run our business — such as our booking software or email platform — and who is bound by strict confidentiality rules

Your Device and Data

When our technician works on your device, we may need to access certain areas of it to diagnose and fix the problem. We only access what is necessary to complete the repair.

FixGuy does not:

• Copy personal files from your device
• Store photos, documents, or personal data from your device
• Share anything found on your device with third parties
• Browse through personal content unrelated to the repair

Cookies and Website Tracking

Our website at thefixguy.com may use cookies and basic analytics tools to understand how visitors use the site. This helps us improve the website experience.

Cookies we may use include:

• Essential cookies — needed for the website to function properly
• Analytics cookies — help us see which pages are visited most often
• Third-party cookies — from tools like Google Analytics to understand general visitor behavior

How Long We Keep Your Information

We keep your personal information only for as long as it is needed to provide our services and maintain proper business records.

In most cases this means:

• Appointment and repair records are kept for up to 2 years
• Contact form submissions are kept for up to 12 months
• Warranty-related records are kept for the duration of the warranty period

Your Rights

You have the right to know what personal information we hold about you and how it is used. Specifically, you can:

• Ask us what personal information we have stored about you
• Request that we correct any inaccurate information
• Ask us to delete your personal information
• Ask us to stop using your information for follow-up communications

How We Protect Your Information

We take reasonable steps to keep your personal information safe. This includes:

• Storing customer information securely and limiting who can access it
• Using secure methods to communicate sensitive information
• Not writing down or storing your address or contact details in unsecured places

While no system is 100% secure, FixGuy takes your privacy seriously and treats your information with care at every step.

Children's Privacy

FixGuy's services are intended for adults and business owners. We do not knowingly collect personal information from anyone under the age of 13.

If you believe a child has provided us with personal information, please contact us at repair@thefixguy.com and we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back occasionally so you are always aware of how we handle your information.

Continued use of our services after any update means you accept the revised policy.